Terms of service

APPOINTMENTS

All services are by appointment as we no longer accommodate walk-ins. 

Scheduling Appointments

  • Appointments can be scheduled via phone, online booking system, or in person.
  • Clients should receive a confirmation email or text message with appointment details. Please check your spam folder. 

Deposit & Rescheduling Policy

  • A $15 or $30 deposit is required to secure all appointments.
  • Appointments may be rescheduled once with at least 24 hours’ notice, and the deposit may be credited toward a new appointment within 7 days, subject to availability.
  • Reschedule requests that move the appointment beyond the 7-day booking window, or requests made within 24 hours, will result in the forfeiture of the deposit, as the time is unlikely to be rebooked.
  • Deposits are non-refundable and non-transferable. 

Cancellation Policy

  • Clients must cancel or reschedule appointments at least 24 hours in advance to prevent being charged the full balance of the service booked. 

No-Show Policy

  • After a wait period of 20 minutes without any communication, clients will be marked as a no-show. 
  • If you are unable to attend your appointment for any reason, you must notify us before your scheduled appointment time. Failure to do so will result in the full balance of the reserved service being charged to the payment method on file, and future booking privileges may be revoked.

Late Arrival Policy

  • Clients are given a 15-minute grace period.
  • Clients arriving more than 15 minutes late will be charged a $20 late fee or can reschedule their appointment to avoid disrupting other clients’ schedules. A new deposit will be required. 

 

RULES OF BRAIDS

We offer a variety of braid styles, and limited complimentary hair is included.

  • We offer braid extensions in the Colors 1, 1B, 2, 4, 27, and 30. We do not mix colors. 
  • Clients who want other colors must provide PRE-STRETCHED braiding hair, preferably the green X-pression 3 or 6 pack. 
  • There is NO discount for providing your hair as the store-provided hair is complimentary.
  • The curly pieces for Boho/goddess/bora braids are not included in the price. They must be purchased separately. We have limited inventory in-store (search for "curly bulk hair" to purchase).
  • An appointment must be made for all Braid styles. No exceptions.
  • Customers must show up with clean and dry hair or book a Shampoo service.
  • Customers must call/text/email at least 8 hours ahead to cancel their appointments to prevent being marked as No-shows.
  • No-show customers will be blocked from receiving services in the future.

 

SALON ETIQUETTE

Professional Behavior

  • We strive to maintain a positive and professional environment. Please treat our staff and other customers with respect and courtesy.

Children and Guests

  • For safety and comfort, children under 12 are not allowed in the salon and cannot receive any services.
  • Please limit the number of guests you bring to your visit to ensure a relaxing environment for all clients.

Personal Belongings

  • Please always keep your personal belongings with you. Arewa Salon is not responsible for lost or stolen items.

 

CUSTOMER SATISFACTION

Consultation

  • A consultation is provided at the beginning of each visit to understand your needs and preferences. Please communicate openly with your stylist to ensure the best results.

Satisfaction Guarantee

  • Your satisfaction is our priority. If you are dissatisfied with your service, please let us know before you leave the salon so we can address any concerns.

 

SALON PAYMENTS

Forms of Payment

  • A booking deposit is required to be paid online when scheduling your appointment.
  • First-time and second-time clients: The remaining balance for your service must be paid via Cash or Zelle. Credit card payments will not be accepted for the remaining balance. Please note that credit/debit card payments are subject to a 2.9% + $0.30 fee (in-store only).
  • Third-time repeat clients and beyond: We are happy to accept credit card payments, along with Cash and Zelle.
  • Full payment is required at the time of service.

NOTE: Payments for salon services should be made in-store only to avoid high transaction fees. If you pre-pay for your salon service online, you will be charged up to 5% in transaction fees. Refusal to pay will result in your appointment being canceled and a partial refund.

Gratuities

  • Gratuities are not included in the service price but are greatly appreciated. You may leave a tip in cash or add it to your credit/debit card payment.

 

HEALTH AND SAFETY

Hygiene and Cleanliness

  • We adhere to strict hygiene and sanitation standards. All tools and equipment are sterilized between clients.
  • Please inform us if you have any allergies, medical conditions, or special needs that may affect your service.

COVID-19 Precautions

  • Masks and sanitizers are available for clients.
  • If you feel unwell or have been exposed to COVID-19, please cancel and book for when you're feeling better.

 

ADDITIONAL POLICIES

Personal Information

  • Your personal information is confidential and will only be used for salon-related purposes.

Promotions and Discounts

  • Promotions and discounts are subject to terms and conditions. They cannot be combined with other offers unless specified.

Feedback

  • We value your feedback. Please feel free to share your comments and suggestions with us to help us improve our services.